Computer trouble.
Not sure why?
One step at a time.
You do not need to identify the fault to ask for help. Describe what happens and the guide organises the details needed to assess the work, without assuming an intervention before assessment.
Start with simple questions ↓
DEMO / Illustrative imageBasic interventions.
Clear conditions.
- Operating system installation and reinstallation
- Formatting, with data to preserve agreed beforehand
- Compatible RAM installation
- Compatible HDD and SSD installation
- Initial troubleshooting
Components and licences are supplied by you or quoted separately. Before formatting, data to preserve and backup arrangements are agreed. Data recovery is not promised.
Service area and on-site/remote arrangements still to be confirmed.
Start with what you see.
The assessment comes next.
Describe what you want to create or what is not working. Your request is the starting point for assessing the work and preparing a proposal.
Prepare my request ↗Request for assessment. No commitment to purchase.Let’s organise your request.
These questions help describe the situation. They are not an automatic diagnosis or a guarantee of service.
What do you
need help with?
Describe your goal or issue in your own words. The details help assess the work and prepare a useful reply before agreeing on price or timing.
Choose WhatsApp or email for the reply. Review your request and choose “Send request to Santomática”. The data goes through FormSubmit to the brand’s email address without opening your email app.
Do not include passwords, authentication codes or bank details. How your data is handled.